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Find the right team for your question — whether it's your Grandco account, payment processing, or your POS system. Most issues are resolved on the first call.

🍁 Grandco

Grandco Support

Your first stop for account setup, onboarding, the Grandco marketing platform, reseller questions, and anything specific to your Grandco subscription.

✉️
General Support
Account questions, billing, onboarding help, subscription changes, and general platform support.
Email
Phone
Email Support →
📊
Marketing Platform
CRM setup, SMS campaigns, email marketing, automations, review requests, funnels, and booking calendar support.
Email
Subject
CRM Support
Contact Platform Support →
🤝
Reseller Partner Support
Commission statements, tier reviews, sub-merchant applications, reseller agreement questions, and partner portal access.
Email
Subject
Reseller Partner Support
Contact Reseller Support →
💳 Grandco Canada

Payment Processing Support

Grandco Canada handles your payment processing through our banking partner. Contact us directly for transaction disputes, chargebacks, terminal issues, and processing statements.

⚡ 24/7
📞
Customer Service — Existing Merchants
Technical issues, transaction questions, chargebacks, terminal problems, and account inquiries for existing merchant accounts.
Phone
866-310-3345
Available 24 hours, 7 days a week
Call Canada Technical Support →
Business Hours
🏠
Sales & New Account Inquiries
Questions about setting up a new merchant account, rates, contract terms, or adding processing services.
Phone
Email
Grandco Canada Website →
⚖️
Disputes & Code of Conduct
File a complaint regarding non-compliance with the Canadian Code of Conduct for the Credit and Debit Card Industry, or request a disclosure packet.
Info
The Canadian Code of Conduct for the Credit and Debit Card Industry ensures merchants are aware of all costs and can freely choose which payment options to accept.
Website
Canada Code of Conduct →
💻 POS System

Point of Sale Support

Your POS system is powered by Grandco Point of Sale. Contact our team for hardware setup, software issues, iPad configuration, and register questions.

⚡ Live Chat Available
💬
Live Chat Support
The fastest way to get POS help. Chat with a live agent from the Grandco POS website for register, hardware, and software issues.
Chat
www.grandco.ca — click Live Chat
Hours
Mon – Fri, 8 AM – 5 PM
Open Grandco.ca →
📞
Phone Support
Call Grandco POS support directly for urgent hardware issues, setup problems, or if you are unable to process payments.
Phone
888-995-1998
Mon – Fri, 9 AM – 6 PM ET
Alt
888-642-3912
Call POS Support →
✉️
Email & Help Centre
Submit a support ticket for non-urgent POS issues, or browse the Grandco help centre for setup guides, inventory, reports, and integrations.
Email
Help
Visit Grandco Support →
Quick Reference — All Support Contacts
Grandcoinfo@grandco.ca24/7 365 Days a Year
POS — Phone888-995-1998Mon–Fri 8AM–5PM
CRM — Chatwww.grandco.caChat Available
FAQGrandco FAQ →Common questions answered